Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: November 1, 2024
1. Information We Collect
We collect information you provide directly to us, such as:
- Account information (name, email, password)
- Payment information (processed securely through our payment providers)
- Trading preferences and settings
- Communications you send to us
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Analyze usage patterns to improve user experience
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with your consent, to comply with legal obligations, to protect our rights, or with service providers who assist in our operations.
4. Data Security
We implement industry-standard security measures to protect your personal information. This includes encryption of data in transit and at rest, regular security audits, and strict access controls. However, no method of transmission over the Internet is 100% secure.
5. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Object to processing of your personal information
- Request portability of your personal information
- Withdraw consent at any time
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@possivel.ai or through our contact page.